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Terms of Service
1. Introduction Welcome to Landlord Advice UK Limited (“we,” “our,” “us”). By using our services, you (“user” or “you”) agree to the following Terms of Service. These terms govern your use of our free legal advice services and any associated services we may provide. Please read them carefully before proceeding.
2. Scope of Services Landlord Advice UK Limited provides free legal advice related to tenant eviction matters subject to a fair usage policy. Advice is limited to an initial consultation, generally up to 10 minutes per call. We reserve the right to charge a fee if a detailed review of a matter is required to provide further advice.
3. Fair Usage Policy Our free advice service is offered to assist as many users as possible. Excessive use or repeated enquiries beyond the scope of fair usage may result in our requiring a fee for further assistance. We retain sole discretion in determining whether fair usage limits have been exceeded.
4. Disclaimer Landlord Advice UK Limited is not a firm of solicitors. We do not hold ourselves out to be such, nor do we conduct litigation or hold the requisite permissions to do so. Our role is limited to providing legal advice and offering solutions to landlords, property owners, and property agents. For matters requiring legal representation or further expertise, we may refer you to a panel of carefully selected solicitors who specialise in property law.
5. Fees and Payment If additional services or detailed reviews are required, fees will be communicated to you before proceeding. Payment must be made in advance unless otherwise agreed.
6. Distance Selling Regulations Where applicable, your use of our paid services is subject to the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. You have the right to cancel any paid services within 14 days of entering into a contract unless we have begun providing the service with your consent.
7. Limitation of Liability To the maximum extent permitted by law, Landlord Advice UK Limited shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of our services. This includes but is not limited to loss of profits, property, or legal outcomes. While we carefully select our panel of solicitors, Landlord Advice UK Limited holds no liability in connection with any services provided by these solicitors.
8. Complaints Policy Our complaints policy applies only to paid services. If you are dissatisfied with any aspect of our paid services, please contact us in writing at [Insert Email Address] or [Insert Address]. We will acknowledge receipt of your complaint within 5 working days and aim to resolve it within 28 days. If the matter is not resolved to your satisfaction, you may be referred to an appropriate independent body.
9. GDPR Consent By making an enquiry by telephone, e-mail, post, or via our website, you consent to Landlord Advice UK Limited collecting, processing, and storing your personal data in accordance with the General Data Protection Regulation (GDPR). Your personal data will be used for the following purposes:
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To respond to your enquiry and provide you with the requested services.
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To refer your details, including your contact information and details of your matter, to our approved panel of solicitors so that they may contact you to discuss your case and offer their services.
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To comply with legal and regulatory obligations.
We ensure that any data shared with our panel of solicitors is transferred securely and only for the purposes outlined above. Landlord Advice UK Limited will not sell or share your data with third parties for marketing purposes.
You have the right to:
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Request access to the personal data we hold about you.
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Request corrections to any inaccuracies in your personal data.
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Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
For more details on how we handle your data, please refer to our Privacy Policy, available on our website.
10. Intellectual Property All content, including written advice, website materials, and communications, provided by Landlord Advice UK Limited, remains our intellectual property. You may not copy, distribute, or reproduce our materials without explicit written consent.
11. Privacy Policy We are committed to protecting your privacy. Any personal information you provide is processed in accordance with our Privacy Policy, available on our website.
12. Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments Landlord Advice UK Limited reserves the right to amend these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes your acceptance of the updated terms.
14. Contact Information For any queries regarding these Terms of Service, please contact us at:
Landlord Advice UK Limited First Floor, Front Offices, Nightingale House, 1-3 Brighton Road, Crawley, RH10 6AE Telephone: 020 3903 2000 E-mail: [email protected]
Company Number: 14877800
Thank you for choosing Landlord Advice UK Limited.
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We’re a landlord’s and
agent’s first call
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